Is everything made with genuine gold?
Absolutely. Depending on your final selection, our jewelry is either made with genuine 24K (.999) gold, or 18K yellow gold, 18K rose gold, and 18K white gold. This includes the chain and components the piece comes in.
What is your design process?
We utilize computer aided design for the font aspect of the jewelry. After which everything is handmade by our master craftsman with traditional goldsmith skills to achieve the unique individual look of each piece.
Can I review my design before production?
Certainly, we would like for you to approve the design before proceeding with production. Within one week of your order, we will furnish you an illustration of what your piece will look like for confirmation purpose. Unfortunately, while we strive to please every customer, regrettably we cannot accommodate specific design instructions; every design will be on 'as is' basis.
How long does my order take?
Due to the involved manual process, we ask for a Design Confirmation period of up to 1 week, in addition to 8 to 10 weeks productions time for 24K gold, and 6 to 8 weeks for 18K gold versions.
What is 24K (.999) gold?
24K (.999) gold is as pure as gold will come. It is as close to 100% gold as the material would allow.
What is 18K gold?
18K gold has high percentage of gold, but with additives such as zinc, copper, nickel, silver to produce the desired color effects of yellow, white or rose gold.
Do you ship international?
We will do our best to ship to wherever you are, but unfortunately, certain countries globally have strict import requirements in regards to fine jewelry which might make it complicated to process. If we encounter difficulties during the process, we will be sure to contact you and refund your payment if we are not able to ship to your location.
What is your return policy?
You may request a payment return at any point up to your Design Confirmation, please note though, since every piece of Rank and Issue jewelry is uniquely designed, you may be subject to a 15% design fee. After your Design Confirmation, your piece will go into actual production, once it is in production, we regrettably cannot issue a refund then.